Your Tenancy Deposit Protection (TDP) scheme offers a free dispute resolution service if you disagree with your Landlord about how much deposit should be returned. You don’t have to use this service, but if you do, both you and your Landlord have to agree to it. You will both be asked to provide evidence and the decision made about your deposit will be final. There may be a time limit to raise a dispute. Contact your TDP scheme as soon as possible. GOV.UK
| Telephone (Insured) (Landlord/Agent holds the deposit) | 0300 037 1000 |
| Telephone (Custodial) (TDS holds the deposit) | 0300 037 1001 |
| via website | |
| Website | https://www.tenancydepositscheme.com/ |
| Address | West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG |
The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. Established in 2003, TDS is the longest serving government-approved deposit protection scheme. We are also the only not-for-profit scheme. The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a scheme such as ours. We provide both insurance-backed and custodial tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided. https://www.tenancydepositscheme.com/