Terms and Conditions

1. Introduction

Welcome to PROPRT360. These terms and conditions outline the rules and regulations for the use of PROPRT360 website, located at https://www.proprt360.com/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to take all of the terms and conditions stated on this page.

2. Acceptance of Terms

By using our services, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of the terms, then you may not access the service.

3. Changes to Terms

We reserve the right to update or change our terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.

4. User Responsibilities

Users are expected to use our services in a lawful manner. You agree not to use our services for any illegal or unauthorised purpose. You must not, in the use of the service, violate any laws in your jurisdiction.

5. Landlord Contact Information

Landlords are solely responsible for the accuracy and appropriateness of the contact information they display on our website for prospective tenants to make contact with them. PROPRT360 accepts no responsibility or liability for any cold calling, spam, or other unsolicited communications that may result from the display of such contact information. Landlords should take appropriate measures to protect their contact information and ensure it is used responsibly.

6. Intellectual Property

Unless otherwise stated, PROPRT360 and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from this website for your own personal use subjected to restrictions set in these terms and conditions.

7. Termination

We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms.

8. Limitation of Liability

In no event shall PROPRT360 nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.

9. Governing Law

Although PROPRT360 is based in the United Kingdom, the governing law for each property listing will be the law of the jurisdiction where the property is located. This means that any disputes or legal issues arising from a property listing will be governed by the laws of the country or state where the property is situated.

10. Intermediary Service

PROPRT360 acts solely as an intermediary or introduction service between landlords and potential tenants. Our role is to facilitate the connection between landlords and tenants for a fee paid by the landlord until a tenant is found. We do not participate in the collection or payment of rent, security deposits, or bonds. All financial transactions, including rent payments and security deposits, are to be handled directly between the landlord and the tenant.

Landlords are responsible for ensuring that all financial arrangements comply with applicable laws and regulations. PROPRT360 is not liable for any disputes or issues arising from financial transactions between landlords and tenants.

11. Account Registration and Subscription Packages

Account Registration

Anyone can register for an account on our website to access additional features, such as adding properties to their favourites list. To register, users must provide accurate and complete information during the registration process. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

Subscription Packages for Landlords

In order for a landlord to list their property on our website, they must choose from a selection of subscription packages. Each package offers different levels of service and features, tailored to meet the needs of various landlords. Subscription fees are non-refundable and must be paid in advance. Landlords can upgrade or downgrade their subscription package at any time, subject to the terms and conditions of the chosen package.

By subscribing to a package, landlords agree to comply with all terms and conditions associated with the subscription, including any additional terms specific to the chosen package.

12. Payments

Payments for listing a property must be made immediately after the listing is submitted. We offer several payment methods to accommodate your preferences:

• PayPal: You can make payments using your PayPal account or with a debit/credit card through PayPal.
• Stripe: Payments can be made using debit/credit cards via Stripe.

Please ensure that payments are completed promptly to avoid any delays in listing your property. Failure to make the payment may result in the listing not being published.

13. Physical Appointments

Once instructed to carry out an Appointment, acceptance of the ‘Terms’ provided by PROPRT360 is deemed to be an acceptance of our published fees and the following Terms & Conditions:

‘Staffer’ means the person(s) appointed by PROPRT360 to inspect the Property for the purpose of preparing the Document(s).

‘Property’ means the venue, house, flat or other residential dwelling or business premises; the condition and contents of which are recorded in the Document(s).

‘’Booker’ means the person(s) who booked the Appointment and their company.

‘Document(s)’ means the Inventory & Building Condition Report, Interim / Mid-term Inspection, Check-out / End-of-Tenancy Report, Legionella Risk Assessment, Domestic 2D Floor Plans, Virtual 360º Tour, Digital Voice Recordings, Video Footage, High Quality Photographs and any other services we may provide, in accordance with the following conditions:

a) Upon receipt of a pre-booked Appointment, the Staffer will undertake the inspection of the Property for the purposes of compiling the Document(s).

b) Inventory & Building Condition Report will consist of a list of fixtures, fittings and household effects, along with the description of the state of decoration and condition of the interior of the Property. Items may be identified by original name of manufacturer, colour and serial/model number where accessible.

c) Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report does not at any time claim to be a report for valuation purposes of the Property and/or its contents, nor is it a guarantee of, the adequacy of, or safety of, any equipment or contents. It is a record that such items exist within the Property and their superficial appearance at the time the Document(s) was produced.

d) Inventory & Building Condition Report will be compiled on the basis that unless stated otherwise, items recorded are in good condition, free from obvious soiling, damages or defects.

e) Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report: Electrical items will be tested for power-on only if accessible and/or appropriate, unless the Staffer deems testing unsafe. Items must be complete with plug, flexes and bulbs, unless otherwise ascertained. Power to the Property at the time of inspection is the responsibility of the Landlord and/or Letting/Management Agent.

f) Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report: Mattresses will be inspected where accessible, turned and both sides recorded, unless the bed is made-up. Staffers do not remove linen or bedding from beds, nor do they re-make beds for the purposes of our Appointments.

g) Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report: Flooring, floor coverings, rugs, carpets and furniture will be inspected to the extent that they are sufficiently clean so that burns, stains and other damages can be ascertained. If the Property is especially dirty during a Check-out/End-of-Tenancy Appointment; the Staffer may not be held responsible for the omission of burns, stains and other damages which are hidden by debris, dirt or discarded belongings/rubbish. Staffers do not clean areas of the Property that are dirty, nor do they remove or dispose of discarded belongings/rubbish.

h) Document(s) will be compiled by the Staffer assuming they are able to do so without moving any fixtures, fittings or large/heavy items that the Staffer is unable to, or that is considered to be fragile or unsafe to do so.

i) Check-out / End-of-Tenancy Report: At the end of a tenancy, receipts may be required and requested for items or areas of the Property that have been professionally cleaned.

j) Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report: Smoke detectors, carbon monoxide detectors and intruder detection systems may be noted within the report but may not be tested and remain the sole responsibility of Booker.

k) PROPRT360 reserves the right to withdraw its services if it is deemed the number of short-notice cancellations by the Booker become excessive or unmanageable. Upcoming appointments will be cancelled with a 24 hour notice period.

l) PROPRT360 reserves the right to increase prices for services offered, both for standard and subscription Clients. The latest prices for services offered are available on our website and should be confirmed and accepted as part of these terms of service. Payment of all invoices should be made on the day of receipt, unless agreed with the Booker prior to any service being carried out. Failure to adhere to this may result in PROPRT360 refusing further instructions until outstanding balances are cleared. A 5% late payment fee of the invoice amount will be added for each 28 day period it passes issue date.

m) Payment for services provided by PROPRT360 can be made by bank transfer or debit/credit card; details of which are enclosed on each invoice.

n) Where a nominated person is to be met by the Staffer at the Property – unless direct confirmation is made between the Staffer and the nominated person (either by telephone, text message or email) to confirm the Appointment date/time – the Appointment will be cancelled the day before and the Staffer will not attend. Confirmation from the Booker that the nominated person will be at the Property at the date/time is not sufficient. This helps us to avoid invoicing Bookers for cancelled or aborted Appointments. When the Appointment is cancelled, the Booker will be advised to re-book once keys are back in their possession.

o) Where an Appointment has to be cancelled or aborted with less than 3 hours-notice, or where the Staffer attends the key collection address or the Property in person, a £30 standard Appointment cancellation/abortion fee will be invoiced. There will be no Appointment cancellation/abortion fee if the Staffer is notified of the cancellation/aborted Appointment by phone, email or using the online booking system cancellation service 3 hours or more prior to the Appointment start time.

p) If the travel distance between your booking and the previous or following booking is lengthy; we reserve the right to reschedule the time of the Appointment. We will contact you as soon as possible if this is the case.

q) If the Booker books several Appointments for the same day and the times chosen are not consecutive, we reserve the right to reschedule the time to make them consecutive or cancel one or more Appointment.

r) Check-out / End-of-Tenancy Report: Due to a history of being issued Inventory & Building Condition Reports produced by other providers, we have found them to be lacking, unprofessional and somewhat unreliable. Therefore, we reserve the right to decline Check-out / End-of-Tenancy Appointments unless we produced the initial Inventory & Building Condition Report by which we are able to make sound comparisons of the condition of the Property.

s) Private landlords, ad-hoc Appointments and potential new Bookers are required to pre-pay for their Appointments. This means if payment is not received before 24 hours of the chosen Appointment time; the Appointment will be cancelled. An automated email confirmation will be issued to the booker’s email address.

t) Long-term Bookers have opted to take advantage of our subscription service to save money when compared with our standard pricing. This option is now available to all Bookers. Like a typical bank statement, the balance reduces as Appointments are completed. Once the balance reaches £150 or less, a new invoice is issued to ensure the account does not fall into arrears; this invoice is required to be paid forthwith.

u) Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report: Our Staffers will not ‘dress’, tidy or rearrange the contents of the Property for the purposes of producing the Document(s). The condition and contents of the Property will be recorded as they are found. This means rubbish, broken furniture and if landlord or previous tenant belongings are present, they will be recorded within the Document(s). If the Property is deemed ‘not ready’ by the Staffer in order to be able to produce the Document(s), the Staffer will endeavour to contact the Booker to clarify what course of action to take, ie: produce the Document(s) as-seen, rearrange the Appointment or cancel until further notice.

v) Virtual 360º Tour Appointment: Our Staffers will record the Property as found at the time of the Appointment. It is the sole responsibility of the Booker to ensure the Property is presentable for recording. For example, we will not move furniture, tidy rooms or clean areas that may require it. We may however open curtains/blinds to ensure the correct amount of light is used as well as closing toilet seats to give a more professional view.

w) Virtual Reality 360º Tours: Due to the costs incurred in hosting Virtual Reality 360º Tours, each initial purchase will last for 365 days and your tour will remain online and active during this time. Unless agreed/arranged before the expiry date; by means of an additional annual hosting charge of £4 per property per year, your tour will be deleted from the server and archived. Once your tour has been deleted from the server and archived, you will have the option to retrieve and restore it from our archives for a £8 administration fee or you have the option to book a new Virtual 360º Tour Appointment.

x) Emailing lost or misplaced documents: When an appointment is completed the Client is emailed a copy of each document, report, set of photographs, floor plans or virtual tour produced. Clients who have a subscription will also receive copies by email, but they will also be given access to our online portal where they can login and retrieve any documents we have produced 24/7, 365 days a year. Requests to manually email any document that has previously been emailed at the time of the appointment will be subject to a £6 administration fee per document.

y) Cancellation and non-payment of subscription: where a subscription is cancelled or payment has not been received, the contents of the online portal will be archived. When an appointment is completed, the Client is emailed a copy of each document, report, set of photographs, floor plans or virtual tour we produced. When portal content is archived, access to historic documents will only be available once the subscription is restored. If access to only several documents is required, it may be more cost-effective to request we manually email them, which is subject to a £6 administration fee per document.

14. Disclaimer

The Document(s) prepared are an ‘as-seen’ snapshot of the Property and its contents on the date and time of the inspection and compiled as an independent, impartial and fair record of the cosmetic condition of the Property; it should not be used as an accurate description of each and every piece of furniture, equipment, decoration or standard of cleaning, or as a structural survey report.

Therefore, as the Staffer is not an expert on fabrics, woods, materials or antiques etc; nor is a qualified surveyor or valuer, they are not required to state whether an item is antique, made of precious metals, of unique origin or whether it is brand new, despite its appearance.

Any items left in loft spaces, cellars or in locked rooms, garages, garden sheds or outbuildings that have not been noted in the Document(s) remain the sole responsibility of the Booker. The movement of large/heavy items will not be undertaken and therefore some observations may be restricted where such items restrict full-view.

Document(s) produced with the Tenant(s) present and it is deemed difficult by the Staffer to differentiate between items belonging to the Vendor, Landlord or Tenant(s), the Document(s) may contain inaccuracies for which the Staffer may not be held responsible. The Document(s) relates only to furniture, furnishings and Landlord equipment and contents within the Property. It is no guarantee of, or safety of, any such equipment or contents, merely a record that such items exist within the Property on the date the Document(s) is produced.

Inventory & Building Condition Report, Interim / Mid-term Inspection / Check-out / End-of-Tenancy Report: No appliances will be tested to confirm working order. It is most important that all cleaning is completed prior to the Appointment and any obvious or significant discrepancies are reported to the Landlord and/or Letting/Management Agent.

Document(s) produced and any photographs included within it provide a fair and accurate record of the condition and contents of the Property as the professional, independent and impartial opinion of the Staffer on the date it is produced. However, it is the sole responsibility of Booker to check, verify and agree the accuracy of the Document(s) prior to any action being taken.

PROPRT360 provides this website as a tool for landlords to display their properties. The information provided on this website, including measurements, floor areas, and floorplans, is intended for illustration purposes only and should not be relied upon as accurate or complete.

Landlords are responsible for ensuring that the information they provide is as accurate as possible. However, PROPRT360 does not verify the accuracy of the information and is not liable for any discrepancies or inaccuracies.

Prospective tenants are encouraged to conduct their own due diligence and verify all information before making any decisions. The final decision to rent a property is solely the responsibility of the tenant.

15. Contact Information

If you have any questions about these terms, please contact us at hello@proprt360.com.

Thank you for visiting our website. We hope you can find the information you’re looking for.

If however you’d like clarification on something or have any questions, please get in touch.